Frenchly Baked Policies

Please read carefully

All our Products made by Frenchly Baked are subject to the following policies.


All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.

It is the responsibility of the Customer to inform the bakery prior to the confirmation of their booking of any allergy issues. It is the responsibility of the  customer to inform their guests of all allergy information and accordingly the Frenchly Baked will not be held liable for any allergic reaction resulting from consumption of the cake or other baked goods.

All products are made to be eaten on the day of the celebration.


We prefer at least fourteen (5) days notice for macarons orders under 40, any macaron order larger than 40 will require a 14 day notice. Signature cake orders require a 3 day notice. Any custom/ special occasion cake order will be discussed at the time of order. 

Any Products ordered from a picture or photo of a product produced by any other cake maker, can only be reproduced by us  as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.


For custom/ special occasion orders a non-refundable deposit of 50% is required to hold your date within seven (7) days prior to pickup/ Delivery.

Where we have delivered what is quoted and invoiced, but the Customer does not accept the finished Product, the deposit WILL NOT be refunded. The Customer can choose to pay the remainder and take the Product/s, or leave them at no extra cost.


Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.


The balance is due on or before pickup date, and before the Product leaves the premises.

If paying by cash, correct change is appreciated, as we may not have the exact change on the premises.

If paying by internet transfer, the money needs to hit the account BEFORE the product leaves the premises.

It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.


We offer delivery for certain destinations. Delivery is charge may vary based on order size and distance from bakery.

Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.

A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer, the product will be transported back with our premises and it will be the customer’s responsibility to collect the product.


We reserve the right to use any image of a Product made by us for publication at a later date.


If a third party will be collecting the cake on the customer’s behalf, a release form is to be signed by that person, stating the cake is received in good condition at the time of pickup/delivery.


The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of Frenchly Baked. Frenchly Baked is not liable for any damage that may occur thereafter.



If, for any reason the event is required to be postponed, please contact me immediately.

The new date proposed will be subject to availability.


If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:

If the cancellation is up to one (1) month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.

If the cancellation is less than seven (7) days prior to your event, there deposit will be forfeited. 

Refunds will be paid within 30 days of cancellation.

Please note: Any non-refunded balance may be credited toward future purchases.